Company Name - For Rangers UK Ltd
Company Number - 11841606
Trading name - For Rangers Travel and Adventure/ For Rangers Travel/ For Rangers Adventures
"We/us" Means For Rangers UK Ltd
"The Event" Means any holiday, accommodation, activity or function organised or advertised by us.
"You" Means the person who has signed the booking form and includes all the people on whose behalf you have signed.
"Supplier" Means the company or person that is holding or providing the event or any part of it.
"Price" Means the total cost of the event.
1. Terms and Conditions
These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.
2. Formation of Contract
No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.
3. Lead Name
The lead name on any booking with us accepts the full responsibility of collecting the full balance payable for the booking and indemnifies “For Rangers UK Ltd” against any loss from any individual failing to pay within your group. The lead name of the group is also responsible for ensuring that all group members are aware they are bound by our terms and conditions. The lead name is also responsible for providing completed and accurate traveller information forms on behalf of all persons on the booking. It is understood that those booking via email or telephone agree to, and accept our terms and conditions.
4. Payment & Deposits
Deposits are payable at the time of booking and the balance of payments are split into the following phases:
An agreed non-refundable deposit of 20% s payable at the time of booking.
The final balance is to be paid no less than 60 days before the date upon which your event is due to start. Failure to pay by this date will result in a £10.00 per person late payment charge.
If you do not make your deposit payments by the due dates given then you shall be deemed to have cancelled the event.
Deposits are used by us to enter into the contractual arrangements on your behalf and are non refundable. Payments can be made with a valid Credit Card or Debit Card or online bank transfers to For Rangers UK Ltd, where upon receipt we will endeavour to place the booking for you at the same price, although this cannot be guaranteed. We will, however, notify you should there be an increase in price.
Deposits may be transferred to another event providing that trip is booked under the same lead passenger name and outside of 60 days prior to departure. Any non-refundable charges from our suppliers from the original event will be deducted and the difference must be paid to complete the 20% deposit for the new event.
5. Cancellation by Us
We may cancel the event or any part of it:
for safety reasons, if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.
6. Cancellation by You
You may cancel your booking at any time however the initial deposit is non-refundable. After 14 Days you may cancel your booking however all deposits and (if applicable) any additional payments made to date on the booking are non-refundable. All cancellations must be made in writing from the lead name on the booking. Cancellations are effective on the day they are received by the Company. Recorded delivery is strongly recommended. Since we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation.
Written advice of cancellation received:
61 days or more
Loss of deposit (20%)
46-60 days prior
50% of total event cost
30-45 days prior
75% of total event cost
0-29 days prior
100% of total event cost
Cancellation charge(s) will be deducted the from any monies you have already paid to us.
Important note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. Please ensure you have suitable travel insurance as per Section 10.
7. Failure to Provide an Event
If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this does not prove possible, a refund to you of the cost to us of the event.
8. Alterations + Surcharges Applied By Us
If due to circumstances beyond our control it becomes necessary to substitute an alternative supplier, or make any other alterations to the event (including accommodation) we shall inform you of the changes as soon as possible. You must pay any additional cost due to such changes. If the changes are, in the view of “For Rangers UK Ltd” so substantial as to materially alter the event and you are unwilling to accept them then you may cancel the event and we will give a refund of the cost of the event to us. Surcharges may be applicable where an event requires a minimum number of participants to proceed, and the group does not meet this minimum number. This could lead to the cancellation of the event of which we are not held responsible and alternatives may be offered of an equal or greater value. If this value is greater, then you must pay us the difference in price. If the final number of a group is an odd number, then a single supplement surcharge will apply if the booking or an event (including accommodation) which is number dependent.
9. Alterations made by You
We shall try to accommodate any reasonable changes you wish to make to the event. Alterations and amendment requests should be made with us and not end suppliers and should be made in writing to us by the lead name. These changes shall not be deemed accepted until we have confirmed in writing to you. If you wish to increase or decrease the number of persons participating in the event you may do this up to 60 days prior to the date upon which your event is due to start. Amendments after that date will incur our administration charge of £10.00 per person. Changes such as arrival/departure dates and destination changes will also be subject to our administration charges. We cannot guarantee that the change to the price will be pro-rata, but will depend upon the arrangements we are able to make with our suppliers. Subject to our written agreement you may transfer your booking to a person who satisfies all the conditions applicable to the event.
10. Your Obligations
a) You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund.
b) You shall take out insurance suitable for your needs (including cancellation and delayed travel by land, sea, or air) before the event.
c) Should any the UK government advise against travel to a specific destination we will act upon this advice accordingly. Should a traveller still wish to travel to an event in that destination they assume responsibility for loss, personal injury, death, or property damage from any event
d) It is your responsibility to check all confirmation documents correctly outline all services as agreed upon as part of the contract between you and us.
e) All passenger information must be provided accurately. We do not accept liability for any charges incurred as a result of misinformation provided to us by you.
f) Checking-in and boarding your flights is your responsibility. Check-in can be completed online prior to departure. No refunds will be given in the event of missed flights as a result of late check-ins or lost/ destroyed/ mislaid documents.
g) It is your responsibility to file a police report for any lost or stolen items during your event in order to help with your insurance claims.
h) The cost of any damage to any accommodation or facility provided by our suppliers by you or your party during your event is payable by you. Failure to make payment of these charges will make you liable to reimburse us for any monies paid and that you authorise For Rangers UK Ltd to automatically debit your debit or credit card to the value instructed by our supplier(s).
i) For Rangers UK Ltd do not accept responsibility or liability for restrictions imposed by any services and facilities based upon race, gender or sexual preference. Upon booking with us, you accept that it is your responsibility to thoroughly research your intended destination to confirm that it meets your personal requirements.
11. Our Obligations
a) We will apply all reasonable checks to ensure that all services provided and outlined on the written confirmation of your event maintain the appropriate standards. For Rangers UK Ltd accepts liability for any losses as a result of a fault on our part or on the part of our suppliers. We limit our liability in respect of these claims to a maximum of twice the event cost. We also accept liability if any member the booking made with us suffers personal injury or death as a direct result of these event arrangements differing notably from how they are described and/ or operating at a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of For Rangers UK Ltd or our suppliers, and the loss, personal injury or death suffered is a result of your own acts or omissions or those of a third party not contracted with For Rangers UK Ltd as part of your event, or to unavoidable and extraordinary circumstances or force majeure.
b) Our liability to compensate you and the amount of compensation given is subject in the case of damage (other than death, illness or personal injury) restricted to a reasonable amount having regard to such factors as, inter alia, the cost of the event and the extent to which the experiences as outlined in the event confirmation were altered and/or enjoyment of them affected. Second, if any failure in your event arrangements relates to, or if you or any member in your party is killed, injured or becomes ill during or as a result of, carriage by aircraft, train or coach forming part of the event arrangements booked with us before your departure from the UK, our liability to pay compensation and/or the amount of compensation payable limited in accordance with the liability of the carrier under any international convention which governs such services. International Conventions which may apply include: in respect of travel by air, the Montreal Convention 1999, any of the Montreal Additional Protocol of 1975, the Warsaw Convention 1929 (including as amended by The Hague Protocol of 1955).
c) The booking conditions of our suppliers (such as accommodation or transport providers) have their own booking conditions that are binding between you and the supplier. We are happy to provide copies of such conditions upon request. Decisions may be taken by air carriers and airports resulting in delays, diversions, or rescheduling that fall outside of our control. For Rangers UK Ltd does not accept responsibility for any circumstances that requires us to amend your event after departure, but before the end of your event as a result of these changes and will not pay compensation or reimburse you for expenses incurred. It is our recommendation that you purchase relevant travel insurance for your event and should claim via your insurance company.
13. Price Policy
For Rangers UK Ltd reserve the right to change the prices of all events displayed on our website. Any changes to cost will be communicated to you before we confirm your event. All costs are subject to change until a deposit has been paid and written confirmation received by you (see section 2). All events sold are done so as a package and For Rangers UK Ltd are under no obligation to provide a breakdown of the cost of the event.
While we actively try to avoid this scenario, due to human or computer error there may on occasion be an incorrect price presented. When we become aware of any errors, we will endeavour to notify you as soon as reasonably possible. We reserve our rights in this situation to cancel an event if the actual price applicable to the event is not agreeable to you. We will, of course, allow you to amend your event with us, if you so wish, to an alternative event at the correct price.
14. Customer Feedback
If you have a problem whilst on your booking then you must contact the appropriate person(s) at the earliest opportunity, for example, accommodation manager/ emergency contact person detailed in your documentation. Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within 7 days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 7 working days and endeavour to deal with the complaint as quickly as possible.
15. Contracts (Rights of Third Parties) Act 1999
No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.
This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.
17. Changes to these Terms and Conditions
We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.
18. ATOL Protection
a) All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions (above) for further information or for more information about financial protection and the ATOL Certificate go to www.caa.co.uk.
b) Your Financial Protection. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and whom to contact if things go wrong
c) We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
d) If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have to arise out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
e) Money accepted by your (the consumer) agent or Accredited Body member is held by that agent or AB member on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent or AB member’s obligation to pay it to the ATOL holder for so long as the ATOL holder does not fail; and
f) if we (the ATOL holder) fail, any money held at that time by the agent or AB member, or subsequently accepted from the consumer by their agent or AB member, is and continues to be held by that agent or AB member on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to the principal ATOL holder.